E Hotel Membership
Terms and Conditions
1) Enrolling in E Hotel Membership program signifies your acceptance to the full terms and conditions which is available at www.e-hotel.hk
E Hotel Management Limited reserves the final decision on the interpretation of the terms and conditions of E Hotel Membership program.
參加 E 酒店會員計劃代表閣下同意計劃的所有條款及細則，詳情可瀏覽www.e-hotel.hk
E 酒店管理有限公司擁有解釋 E 酒店會員計劃條款及細則之最終決定權。
2) Guests are eligible to free enrolment of E Hotel Membership. Guest must provide all mandatory information to complete membership
客⼈可免費申請 E 酒店會員計劃會籍。客⼈須提供所有必須填寫之資料⽅可完成申請。
3) E Hotel Member program is open to individuals aged 18 or above only. E Hotel Management Limited reserves the right to grant, refuse or terminate E Hotel membership at its sole discretion.
1) E Hotel Members can enjoy the benefits during their next stay after successfully complete their enrolment applications upon check-out.
E Hotel Membership points will be granted for the qualifying spending of room master bill in during that period of stay.
Stay and night record as well as E Hotel Membership points will not be granted for any stay and spending prior to successful enrolment of
E Hotel Membership.
2) All membership benefits including discounts, promotional offers and use of vouchers will only be honored upon presentation of a valid
E Hotel Membership Card by the member in person. They cannot be used in conjunction with any other promotions or membership offers,
unless otherwise specified.
所有會籍優惠包括折扣、限時優惠、禮券使⽤等只提供予親⾝出⽰有效 E 酒店會員卡之會員享⽤，
3) E Hotel Membership is a personal membership and for members only. As well as all benefits,
accumulated points are non-transferable and cannot be combined with any other account. Each member would only be eligible for one
Neither membership benefits, stay and night records nor points would be combined if multiple memberships are applied by a member.
4) Membership benefits are not applicable for complimentary stay.
Members cannot earn E Hotel Member points nor accumulate stay and night record from any complimentary stay.
5) All membership benefits including birthday amenities and room upgrade are subject to availability and hotel’s arrangement.
6) A minimum period of one day must elapse between stays to enjoy the membership benefits.
Any back-to-back eligible stays will be counted as one stay only.”
7) If members would like to terminate their E Hotel membership, they should inform E Hotel management limited by written notice.
All benefits will be ceased and all points will be forfeited upon the confirmation of E Hotel Management Limited.”
會員如欲取消 E 酒店會員會籍，須以書⾯向 E 酒店管理有限公司提出。⼀經 E 酒店管理有限公司確認，所有優惠及積分將被取消。
1) Members fulfilled the qualifying criteria within the membership year would be upgraded/ renewed/downgraded.
Members accumulated 15,000 Hong Kong dollars will be upgraded to Platinum membership
while those who accumulated 15,000 Hong Kong dollars within one year will be renewal of Platinum membership, unless otherwise specified.
會員於會籍年度如符合會籍要求，將被升級/續會/降級。除非另有指明，會員合資格消費滿港幣 15,000 被升級⾄白⾦會籍，
⽽白金會員於一年內合資格消費滿港幣 15,000 將被延續⽩⾦會籍。
2) Qualified expenses include room bookings at published rates on E Hotels’ website www.e-hotel.hk (excluding
long stays rates), negotiated corporate rates and all E Hotels’ official booking channel**
Distribution System. No-shows, cancelled bookings and complimentary stays will not be counted.
Official booking channel as below:
WhatsApp: (852)5489 4304 Hotel Hotline:(852)3742 8888
Email: [email protected] Wechat: HKEHOTEL
Facebook: E Hotel Website: www.e-hotel.hk
3) Membership is valid for 1 year (Starting on 1st Jan and end of 29 Dec in every year).
Membership upgrade will be processed within 3 – 5 working days as soon as the members fulfilled the qualifying criteria,
while the validity of E Hotel Member points will remain unchanged. Members can enjoy the offers and benefits of upgraded tier in their
next stay. Membership renewal/downgrade will be processed after membership expired.
4) The qualifying criteria for membership upgrade/renewal are limited to qualifying stays or qualifying nights with the room
physically occupied by the members only.
1) To use E Hotel Membership points to redeem rewards, guests must have a valid E Hotel membership.
2) All redeemed rewards must be used by the designated E Hotel members in person.
3) Reward Night redeemed by E Hotel Membership points is subject to hotel’s availability.
It is applicable for the room physically occupied by the member only. Prior reservation is required.”
4) In the event if a reservation is amended, the associated reward night redemption will be re-confirmed which is subject to hotel’s
5) In the event if a reservation is cancelled where pre-requisite cancellation rules are met, the associated reward night redemption will be
cancelled. E Hotel Membership points will not be deducted. In the event of a reservation is cancelled where cancellations rules are not
met, the associated room upgrade redemption will be forfeited and the used points will not be revalidated.”
6) In the event of a no-show, the associated reward night redemption will be forfeited and the used points will not be revalidated.
7) Instant rewards must be used during the current stay and cannot be extended or cancelled after redemption is confirmed.
8) No replacement, refund, extension or revalidation of points if rewards or voucher is lost, stolen, damaged or expired.
9) All redeemed rewards are non-refundable, non-exchangeable and cannot be cancelled. All used points cannot be revalidated.
E Hotel Membership Points
1) Unless otherwise specified, E Hotel Membership points will be granted for qualifying spending including room accommodation and
supplement for room upgrade charged to the room master bill of participating hotels during a qualifying stay and excluding no-show
charges, cancellation penalties and any other penalty during the stays (E.g. hotel property damaged, smoking penalty and extra room
E Hotel Management Limited may update the qualifying spending from time to time at its sole discretion without prior notice.
除非另有指明，於參與酒店之合資格消費，包括房費和房間升級附加費，可獲 E 酒店會員計劃積分，惟不包括未入住罰款、取消預訂罰款及入住期間任何類別之罰款(如損毀酒店財物, 吸煙罰款和額外房間清潔費等)。E 酒店管理有限公司會不時更新合資格消費⽽不作另⾏通知。
2) Gold, Platinum and Black card members can earn 1 point, 1.5 points and 2 points per HKD1 qualifying spending respectively.
⾦會籍會員、⽩⾦會籍會員和黑卡會員之合資格消費，消費每港幣1元可分別得1積分，1.5積分 和 2積分。
3) For all membership valid date for one year, 1st Jan all membership account points will be restarted to zero balance (except black
card), for the membership points valid date annually start from 1st January to 29th December (including 29th Dec).
During annual settlement (30th & 31st December), no membership points will be granted (including black card). ”
所有會籍以年度計算, 每年1月1日所有會員帳戶積分會自動重置歸零(黑卡除外), 而積分有效時間為每年度由1月1日至12月29日(包括29日)。
4) Members must be the registered guest, the occupant and the payer of the room master bill with a valid E Hotel membership and
settle payment in full to earn E Hotel Membership points.
The bill paid by an organization, association or group does not qualify for earning E Hotel Membership points.
會員必須為酒店綜合賬單上之登記⼈、住客及付款⼈，並持有有效之 E 酒店會員會籍，及繳付賬單全數，⽅可賺取 E 酒店會員積分。
如賬單由組織、協會或團體⽀付，均不能賺取 E 酒店會員積分。”
5) A maximum of two rooms will be eligible for E member rewards points per night if payment is made by member’s own account and
the member physically stays in one of the rooms. Only one member will be granted points.”
6) E Hotel Membership points will not be granted for service charge, tips, local and government taxes (if applicable)
⼩費和當地及政府稅項(如適⽤)均不能賺取 E 酒店會員計劃積分。
7) E Hotel Membership points will be credited to members’ account within 3 to 5 working days after check-out.
In case of any dispute on point calculation, members are required to send an email with register’s phone number, registered full name,
arrival and departure dates to [email protected] within one month from the check-out date. Late submission will not be entertained.
All records are subject to the computer records of E Hotel Management Limited.
Retro-claiming of E Hotel Membership points is subject to the computer records of E Hotel Management Limited and
its decision shall be final and conclusive.
E 酒店會員計劃積分將於退房後3 – 5 個工作天內計入會員之賬⼾內。如對積分有任何爭議，會員必須於退房⽇起計一個⽉內，電郵⾄ [email protected] 通知 E 酒店管理有限公司，並列明會員登記之手提電話號碼、登記全名、入住酒店之⽇期以便查證，所有記錄概以 E 酒店管理有限公司之電腦記錄為準，逾期無效。如對補領E 酒店會員計劃積分有任何爭議，E 酒店管理有限公司保留最終決定權。
8) Members are responsible to provide a valid mobile phone number to enable E Hotel Management Limited to contact the members and
provide information to the members.
Members must send a request to [email protected] to update their correspondence details.
E Hotel Management Limited shall not be liable for any loss of the members due to non-receipt of communications or information.”
會員有責任向E 酒店管理有限公司提供⼀個有效的電話號碼，以便 E 酒店管理有限公司聯絡會員及向會員提供資料。
會員如需更改登記之電話號必須將新通訊資料電郵⾄ [email protected] 要求更新。
General Terms and Conditions
1) If E Hotel Management Limited terminates its affiliation with any hotels or partners, the benefits and services at that property as well as the products and offers provided by that partner will not be awarded. E Hotel Management Limited assumes no responsibilities and liabilities for changes or discontinuance of any partnership.
如 E 酒店管理有限公司終⽌與任何伙伴合作，會員將不會獲享該伙伴之優惠及服務，和該伙伴提供之產品及優惠。
2) Members must ensure that their mobile APPS membership account information (including member login) is not disclosed to any unauthorized parties. E Hotel Management Limited shall not be held liable for the consequences of any unauthorized use of online membership account information, including unauthorized redemption of E Hotel Membership points, subsequent to disclosure of their account information by members.
3) All information collected from E Hotel members will be used by E Hotel Management Limited and its affiliate companies for marketing purposes and E Hotel Membership maintenance only in accordance with the privacy notice of E Hotel Management Limited.
會員提供之資料將只供 E 酒店管理有限公司及其所屬公司根據 E 酒店管理有限公司的私隱聲明作推廣及維持 E 酒店會員會籍運作之⽤。
4) All Membership benefits will only be honored upon presentation of a valid Membership Card by the member in person. Respective staff of E Hotel or any of its facilities/restaurants/hotels (where applicable) reserves the right to request for valid identification document(s) of the user for verification purposes, including but not limited to documents such as identity card and/or credit card and/or driving license.
會員須出⽰有效會員卡才能兌現會員禮遇。 E 酒店管理有限公司或其設施/餐廳/酒店（如適⽤）之員⼯有權要求證明文件，如會員的身份證及/或信⽤卡及/或駕駛執照，以核對會員⾝份。
5) E Hotel Management Limited, at its sole and absolute discretion from time to time without prior notice to members,
reserves the right to modify or change any applicable terms and conditions and any other rules and policies including but not limited to applicable benefits, rewards redemption items, Member agrees and acknowledges that any updated version of such applicable terms and conditions, rules and policies shall prevail over any previous version(s) and shall bind the member as from the effective date of the respective updated version.”
6) E Hotel Management Limited reserves the right to, at its sole and absolute discretion, terminate forthwith any membership without prior notice under any circumstances E Hotel Management Limited considers appropriate,
including but not limited to circumstances where a member engages in any fraudulent acts, misconducts,
or fails to comply with any applicable terms and conditions.
7) Upon termination of membership (due to any reason whatsoever), the use of Membership Card and all Membership benefits (including but not limited to use of vouchers and use of reward points) shall cease forthwith and all unused reward points shall be forfeited forthwith without any compensation. Such termination shall be without prejudice to the accrued rights and remedies of E Hotel Management Limited.
當會籍被終⽌(不論任何原因)後，會員卡及所有會籍優惠(包括但不限於優惠券及積分使⽤)連同未使⽤的積分均立即失效⽽不獲賠償。該會籍的終⽌不損害 E 酒店管理有限公司已累積的權利和賠償。
8) E Hotel Management Limited has the right to change, add or delete any of the program rules, terms and conditions,
benefits, rewards, conversion rate and promotional benefits pertaining to the program, in whole or in part, at any time,
at its sole discretion, without prior notice.
9) Should a dispute arise, all terms and conditions will be based on the English and the latest website version.
E Hotel Management Limited reserves the right to arbitrate the final decision.